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Privacy policy

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Effective Date: 21/11/2024

Welcome to CLOWNSTOWN! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, products, and services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, billing address, and payment details when you make a purchase or create an account.

  • Browsing Information: Data such as your IP address, browser type, device information, and website usage patterns to enhance your shopping experience.

  • Communication Data: Information you provide when contacting us, such as feedback, inquiries, or responses to surveys.

2. How We Use Your Information

We use your information for:

  • Processing and delivering your orders.

  • Providing customer support and responding to your inquiries.

  • Sending updates, promotions, and news about our products (only if you’ve opted in).

  • Improving our website and tailoring your user experience.

  • Ensuring legal and regulatory compliance.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted partners who assist in payment processing, shipping, or website hosting.

  • Legal Authorities: If required by law to protect our legal rights or comply with legal obligations.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website traffic, remember your preferences, and provide personalized recommendations. You can manage your cookie preferences through your browser settings.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no online system is 100% secure, and we encourage you to use strong passwords and take precautions when sharing personal information.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of receiving promotional communications.

  • Request information about how we process your data.

To exercise these rights, contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for trusting CLOWNSTOWN.

Cancellation & Refund Policy

CLOWNSTOWN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• CLOWNSTOWN does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the CLOWNSTOWN, it’ll take 3-5 Days days for the refund to be processed to the end customer.

REPLACE OR REFUND

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